Frequently Asked Questions
When is the Museum Open
What are the opening times
How do I get to the Museum
Is the Museum wheelchair accessable
Are Guide Dogs Allowed in the Museum
Is there someone in the Museum I can get assistance from
I would like to find out more about one of your displays
How do I download the Museum App
Why can't I read email in the Museum
Can I take food and drink into the Museum
Where are the toilets
Is the Museum child friendly
Can I photograph the exhibits
Can the Museum be opened outside normal opening times
I have an item the Museum might be interested in
My family worked on the railways, can you help me find out about them
When is the Museum OpenThe Museum is open when timetabled trains are running. Trains run every day from about Easter till the end of October and most weekends for the rest of the year. Before visiting you should check the detailed timetable on the Bluebell Railway website www.bluebell-railway.com. Museum opening times for this week are shown here.
What are the opening timesThe Museum opens at 10am. When a 2 train (high season) service is in operation the Museum closes at 5pm, otherwise it closes at 4pm. A notice in the Musuem indicates the closure time.
How do I get to the MuseumYou can find directions to the Bluebell Railway at www.bluebell-railway.com. The Museum is located on Platform 2 at Sheffield Park Station. If you need help the uniformed station staff will assist you.
Is the Museum wheelchair accessableYes. Wheelchairs can be accomodated throughout Sheffield Park Station. You should use the car park up the drive rather than by the main road where you will find disabled spaces. There are signs to direct you. The Museum is on platform 2 and if you arrive on platform 1 you will need to ask the uniformed station staff to assist you across the level crossing to platform 2. You should not attempt to cross the tracks without assistance. When in the Museum, access to the signal box is restricted due to the narrow door in this 100+ year old building.
Are Guide Dogs Allowed in the MuseumYes. All assistance dogs are allowed in the Museum. Other dogs are not allowed in the Museum.
Is there someone in the Museum to provide assistanceYes. You should ask the Museum Steward for assistance.
I would like to find out more about one of your displaysIf you have a Smartphone try using the Museum App. If not it is very likely that the Museum Steward will be able to provide the information you need.
How do I download the Museum AppConnect your phone to WiFi Museum, no password required, and visit your App store.
Why can't I read email in the MuseumThe Museum WiFi is only for use by the Museum App. Other use is barred. You may have noticed other WiFis in the Museum which are password protected. These passwords are not available.
Can I take food and drink into the MuseumFood and drink are not allowed in the Museum. Crumbs and other discarded food will attract vermin. There are many seats outside the Museum on the platforms where you can eat sandwiches etc.
Where are the toiletsToilets are located next door to the Museum. These include Disabled and Baby Changing.
Is the Museum child friendlyChildren are welcome in the Museum though we do ask that they are kept under control. There is a model railway, dressing up and a railway based computer game for them to enjoy. Also, a quiz based on items in the Museum is available, please ask the Steward.
Can I photograph the exhibitsPhotography for your own use is allowed. Many of the images on the display boards are copyright and images of these should not be made publicly available on social network sites etc. Tripods are not allowed.
Can the Museum be opened outside normal opening timesIt is sometimes possible to open the Museum at other times if groups/parties wish to visit, please contact firstname.lastname@example.org
I have an item the Museum might be interested inMany of the items in the Museum have been donated or are on loan. We are always interested in hearing about other things we could use in the Museum. Please email email@example.com with details including a photograph if possible.
My family worked on the railways, can you help me find out about themWe always try to help with these sort of queries but our facilities are very limited at present. Please email firstname.lastname@example.org with the details. The Museum is planning a Research facility at Sheffield Park and when complete we will be in a much better position to help. An artists impression of the new building is on display in the Museum under the clock on the central spine.